Return & Exchange

Not feeling the piece? No stress. Homie Ice offers returns and exchanges on eligible U.S. orders so you can keep your look on point.

Return window

You have 30 days from the delivery date to request a return or exchange. After 30 days, items are final sale.

Eligibility

Item must be unused, unworn, and free of scratches, perfume, or lotion residue
Return in original packaging with all tags / cards included
Proof of purchase (order number) required
Final-sale, personalized, or clearance items are not returnable
Earrings and body jewelry may be final sale for hygiene reasons when noted on the product page

How to start a return

Email [email protected] with your order number, item name, and reason for return
We’ll reply with a Return Authorization (RA) and shipping instructions
Ship the item back using a trackable method — keep your receipt until the refund posts
Once we inspect the return (usually 3–7 business days after arrival), we’ll issue your refund or exchange

Refunds

Approved refunds go back to the original payment method. Shipping fees are non-refundable unless we sent the wrong item or a defective product. Return shipping is paid by the customer unless we made a mistake.

Exchanges

Want a different size or style? Tell us what you want when you open the RA. Exchanges depend on stock. If your size is sold out, we’ll refund you so you can reorder when it’s back.

Damaged or wrong item

If your order arrives damaged, incomplete, or incorrect, email photos and your order number within 7 days of delivery. We’ll replace it or refund you at no cost — that’s on us.